I believe call center outsourcing companies are at present facing a dearth of skilled and dedicated executives who take on the responsibilities of servicing international clients.
There is another widespread opinion contradicting my belief. The training given to call center professionals is inadequate and the call center outsourcing companies also lack the knowledge of servicing different nationals.
There is a semblance of truth in it. I too have noticed that all telemarketing executives and customer care service people speak with only American accent which is definitely not understood by an Indian or a Russian!
Before engaging the services of a call center, it is better to learn about their experience in handling non-English speaking customers.
And searching for call center outsourcing companies is indeed a difficult task but the Internet may have a directory of BPO services.
I recently came across Owd.com, an award winning BPO Company that has several Fortune 500 companies under its belt. It is a BBB listed company and a member of several organizations including Association of TeleServices International.
Image courtesy: Google Images
3 comments:
I just read your blog and came to know that you also write about call center, bpo, outsourcing, business process outsourcing, bpo service, bpo services, call center india, call center services etc. I also fount today that outsourcing your customer support call handling can be a smart way to handle rapid growth or to save money. Most call centers offer several types of services, so consider all the areas that your business could benefit from:
• Customer support services
• Order handling
• Technical support
• Qualifying inbound leads
• Answering service/messages
Hi,
I just visited your blog at "http://computerknowledge1.blogspot.com/2009/07/latest-news-about-call-center.html" and found an interesting one for link exchange with my BPO related website and blogs. As your blog is relevant with mine so it would beneficial for both of us and in this way we can also increase our backlinks. If you also find it suitable then please let me know at- ami.roberts86(at)gmail.com
Thanks,
Ami Roberts
Nice post! I enjoyed reading it. Anyway, Outsourcing the lead process increases the company’s sales and revenues while cost is reduced. Thanks for sharing.
Outsource Call Center
Post a Comment