Excellent help by British Airways ground staff.

In every field, the ground staff are more efficient and more compassionate than that field's office staff who, like every other white collar employees don't allow a speck on their white collar. Be it a sales force, public utilities sector like electricity, telephone service providers etc, the story is the same everywhere.

I noticed a bunch of ground staff at the Madras airport a couple of days ago that were active and willing to extend their assistance to my mother-in-law who was on her way to Washington.

A girl greeted the passengers at the baggage screening queue itself, tagged the bags and helped move the queue at a fast pace.

From a distance, I saw my mother-in-law being approached by another counter staff to offer assistance. The check-in procedure was all over in less than 20 minutes. And mind you, it was midnight time.

Impressive, very impressive! I thank the British Airways ground staff.

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