Poor call center service by Airtel.

Yesterday I was trying to book a line fault complaint with Airtel on behalf of my sister. My God, what an experience it was!

The call was attended by a call center machine which asked me to press so many 1s and 2s. Finally, I was asked to press the faulty telephone number preceded by the STD code. I did that and again I was asked to press 1 to confirm. I complied.

The voice said something after that which I could not make out. I asked my husband to repeat the lengthy process and he also was stuck up at the same stage.

What is the big fun in engaging a call center service when I could not get my message through?Why I was not connected to a human voice?

Above all, how can they expect to understand English by everybody in India? This is really pathetic service by Airtel for which I have high regards.

BSNL makes it so simple to lodge a complaint but Airtel, in the pretext of using technology, is making a mess of it.

I would challenge any top executive from Airtel to lodge a complaint using their own telephone.

I hope our Government who always stood for promotion of the state language to make a note of this and arrange for Airtel to provide their customer service in local language.

Anything more unique than stainless steel backsplash?

I should be ashamed to ignore my inner voice that kept me urging to look up the meaning for backsplash whenever I came across the word in newspapers. Just an hour before I had another opportunity to look it up when my neighbor invited me to her house to show how she modified her kitchen with stainless steel backsplash.

An alarm bell rang inside me. I must rush to find out what is meant by stainless steel backsplash before I entered her house. My prestige was at stake.

But before I could ask to be excused for sometime, she literally dragged me into her kitchen and she the wall around the stove was covered in Cobalt blue metal surface.

Oh, is that what they call backsplash-the area that protects the wall from splashes of oil and grime?

So, all along I knew it but only didn’t know the word backsplash. In my house, that area is covered by ceramic tiles.

I decided then and there that I will find something more unique to cover the kitchen walls.

Image courtesy: Google images

My poor vision.

The reason for not updating this blog is rather unique-at least to me. My left eye is partially paralyzed and I am not able to see clearly with both my eyes. I am seeing everything double or distorted.

The doctor informed me that I will get back my proper vision in about 3 months. Right now, I am closing my left eye and typing this blog post.

I will somehow maintain to write two posts per week.

Till such time.....